Our Process

Nexgen Medical is proud to offer a level of customer service that sets us apart from our competitors.   We offer our patients some of the most advanced medical  equipment available to help them recover and return to work.  We are a licensed, insured and HIPAA compliant company.  Our process is streamlined and easy for our patients.  We have outlined it below.

• Once an approved order or RX is received  we contact the patient to setup a date and time that is convenient for them.
• Patient is thoroughly trained on the use of the medical device and understands the length of time they will have the device for their recovery. 
• Each patient receives a brand new medical wrap for the area injured, along with instructions on how to use it.
• All patients have direct phone access to us for any questions related to their medical device.
• Patients are contacted during their recovery to make sure everything is going well.
• Once the medical device is ready to be returned the patient is contacted and a date and time is scheduled.