Our Process

Nexgen Medical is proud to offer a level of customer service that sets us apart from our competitors.   We offer some of the most advanced medical  equipment available to help work comp and auto injury patients recover faster and return to work.  We are a licensed, insured and HIPAA compliant company.  Our process is streamlined and easy for our patients and provider offices.  We have outlined it below.

• Once an approved order or RX is received  we contact the patient and discuss what has been ordered and schedule a time that is convenient for them.
• Patient will receive instructions on the operation and use  of the medical device or DME ordered.  
• If a rental unit is ordered the patient will be notified on the length of time they have the device for their recovery and how to return it.
• Purchased DME and medical devices will be delivered directly to the patients home.  
• All patients have direct phone access to us for any questions related to the operation and use of their medical device or DME.
• Patients are often contacted during their recovery to make sure everything is going well.
• Nexgen Medical handles all billing directly with TPA and insurance companies.